# Assign Tickets

Overview

This feature enables tickets to be assigned to support team members. Please read carefully. Click example images to display full size version in new tab/window.

Screenshot

Filters

The filters allow you to filter on screen data.

View Ticket / Edit Ticket / View Notes / Quick View

View Ticket - Click the ticket ID to view ticket.
Edit Ticket - Click the icon to edit ticket (as shown in screenshot).
Edit Notes - Click the icon to edit ticket notes.
Quick View - Click the icon to view ticket and replies. Useful for quick glance of ticket. Attachments and custom fields are not show here.

Assign Tickets

Use the checkboxes to check tickets which you wish to assign and then select the staff members who you wish to assign the tickets to. You can batch assign tickets to multiple staff members. Once you are happy with your selections, click "Assign Selected Tickets" to proceed. A prompt will appear asking you to confirm your action.

Delete Tickets

Use the checkboxes to check tickets which you wish to delete. You can batch delete tickets and this action is irreversible. Once you are happy with your selections, click "Delete Selected Tickets" to proceed. A prompt will appear asking you to confirm your action.

If assigning tickets, send email notification to assigned support team user(s)? Will not be sent to logged in user.

Enables email notifications.