# Email Digest

The email digest is list of current open tickets/disputes, sent via email. It also includes tickets awaiting assignment and also displays tickets flagged as spam and moved to spam tickets. Digest can be triggered via a cron and run as many times as needed to specified users. Email Digest is only sent to users who have this option enabled.

Commercial Licence Required

The email digest is only available in the commercial version.

Email Digest Contents

The email digest transmits the following:
Tickets awaiting admin assignment
Tickets flagged as spam and moved to spam tickets
New open tickets - no responses
Open tickets awaiting admin response
Open tickets awaiting visitor response
New open disputes - no responses
Open disputes awaiting admin response
Open disputes awaiting visitor response
The name of the person who opened the ticket and the priority is also included. For disputes the count of many users are in the dispute is also included. Links also appear beneath each ticket so make admin login faster.
Note that users will only get information on tickets they have department access for. The administrative user receives all info by default. Assigned tickets info can also be seen by users if this is enabled.
Disputes are only included if the dispute system is enabled.

Email Template

The email templates for the email digest arelocated at:
content/language/*language*/mail-templates/email-digest*.txt
You can remove any areas you don`t need, but you should make backup files in case you need to revert back. More info on the email template structure here.

Email Digest Cron

File to run: email-digest.php
More info on Cron Jobs here

Omit Users from Receiving Email Digest

Email Digest is enabled/disabled for support team members when adding/editing member. More info here.