# Add New Ticket

Overview

Enables admin to add new ticket. Please read carefully. Click example images to display full size version in new tab/window.

Screenshot

Ticket Info

Subject - Enter ticket subject. Max 250 chars.
Department - Specify department for ticket.
Priority - Specify priority level for ticket.
Close Ticket (If set, disables any email notifications) - If set, ticket is closed when entered and no emails are sent. Useful if you are just entering backend tickets for reference.
Add New Ticket - BB code may be used to enhance formatting. More info on BB code here.

Account

Name - Enter name for ticket. To search for existing account, enter name or keyword and click the icon to show a drop down of suggestions. See following example:
Select the option you require for it to auto populate both name and email field.
Email - Enter email for ticket or use search option as detailed for "Name".
Email Notification - Do you want to send email notification of new ticket or new ticket and account?

Custom Fields

Displays only if custom fields exist for the selected department on the "Ticket Info" screen. If a department has no custom fields the "Custom Fields" tab will be hidden. Complete field information as required.

Attachments

Displays only if attachments are enabled. Follow the instructions provided in the dotted area to load files.

Assign Staff

Here you can determine how the ticket gets assigned. If a ticket isn`t assigned, it will be treated with department restrictions. NOTE that if you assign staff and the department option "Manually Assign Tickets to Users " is set to no, this will be set to yes to activate the assign system.
Assign Later via Assign Tickets Page - If this option is selected, all other options are unchecked and the ticket can be assigned later via the assign tickets screen.
Email Notification (If applicable. Includes emails sent to staff via department restrictions) - Enables mail notifications for new ticket. Note that admin notification will not be sent to the person adding ticket.