# Spam Tickets

Overview

Here you can view tickets flagged as spam by the spam filters when processed via imap. Please read carefully. Click example images to display full size version in new tab/window.

Screenshot

Filters

The filters allow you to filter on screen data.

View Ticket / Edit Ticket / View Notes

View Ticket - Click the ticket ID to view ticket.
Edit Ticket - Click the icon to edit ticket.
Edit Notes - Click the icon to edit ticket notes.
Quick View - Click the icon to view ticket and replies. Useful for quick glance of ticket. Attachments and custom fields are not show here.

Accept Tickets

Use the checkboxes to check tickets which you wish to accept. Once you are happy with your selections, click "Accept Selected Tickets" to proceed. A prompt will appear asking you to confirm your action. Accepted tickets will move to the open screen and the spam learning filters will be updated.

Delete Tickets

Use the checkboxes to check tickets which you wish to delete. You can batch delete tickets and this action is irreversible. Once you are happy with your selections, click "Delete Selected Tickets" to proceed. A prompt will appear asking you to confirm your action. Once deleted, the spam learning filters will be updated.