# View Ticket

Overview

Enables viewing of support ticket. Please read carefully. Click example images to display full size version in new tab/window.

Add Reply / Close / Re-Open Ticket

Links appear via the "Actions" drop down. "Add Reply" will slide to the reply area, "Close" & "Re-Open Ticket" are fairly self explanatory. Note that both links won`t appear for open and close at the same time. If open, closed will appear and vice versa. If a ticket has been locked by admin, it cannot be re-opened by a visitor.

Add Reply

The add reply area consists of a comments box, and also custom field data and attachment options if applicable. The same rules apply here as for the "Create Ticket" page, including the preview option.

Close Ticket - Do you wish to close this ticket after this response?

If checked, ticket is closed after reply. A setting can be enabled to NOT send email notification to support staff if a ticket is closed after a reply.
Note that this option is ONLY shown on dispute tickets to the person who opened the ticket, additional people in a dispute cannot close the ticket. Ticket can only also be closed by admin.

Awaiting Assignment

If a ticket is awaiting operator assignment, no further actions are possible. Instead, the following message appears beneath the initial ticket message:
"This ticket is waiting to be assigned to an operator. Please be patient.."

Awaiting Assignment of Other Dispute Users

This is when viewing a dispute ticket, if the dispute system is enabled. If a dispute ticket is awaiting other user assignment, no further actions are possible. Instead, the following message appears beneath the initial ticket message:
"This ticket is waiting to have other users assigned to the dispute. Please be patient.."