Add Department
Overview
Enabled adding of new department. Please read carefully. Click example images to display full size version in new tab/window.
Screenshot
Dept Info
Department Name - Enter department name. Max characters 100.
Manually Assign Tickets to Users - If enabled, any ticket with this department must have tickets manually assigned to support operators by admin via assign tickets page.
Manually Assign Tickets to Users - If enabled, any ticket with this department must have tickets manually assigned to support operators by admin via assign tickets page.
Auto Populate
Auto Populate Subject (Optional) - If set, data entered here is auto populated in ticket subject box when this department is selected.
Auto Populate Comments (Optional) - If set, data entered here is auto populated in ticket comment box when this department is selected.
Auto Populate Comments (Optional) - If set, data entered here is auto populated in ticket comment box when this department is selected.
Options
Display on Open New Ticket Page - Do you want this department to be available on the create new ticket page?
If Displaying, Display On The Following Dates Only - Determine which dates to display this department if enabled on new ticket page.
If Displaying, Display On The Following Dates Only - Determine which dates to display this department if enabled on new ticket page.