Edit Ticket

Enables editing of ticket. Please read carefully. Click example images to display full size version in new tab/window.

Subject - Enter ticket subject. Max 250 chars.

Department - Specify department for ticket.

Priority - Specify priority level for ticket.

Comments - Enter comments. Use BB code for formatting. Clicking the crosshair icon in the text area will expand the textarea. Useful on small devices.

Manage assigned staff. Only shown if ticket department has manual assign on. If the ticket department is changed and manual assign is off, all assigned staff will be removed.

Displays only if custom fields exist for the selected department on the "Ticket Info" screen. If a department has no custom fields the "Custom Fields" tab will be hidden. Complete field information as required.

View and delete attachments if applicable. Tab not shown if no attachments. Attachments can also be removed from the main ticket view screen.