Add New Field

Enables adding of custom field. Custom fields enable custom data to be captured on ticket entry. Please read carefully. Click example images to display full size version in new tab/window.

Input, Textarea, Select, Checkboxes - Specify field type. Information as follows:

Input = Single line text box
Textarea = Multiple line text box
Select = Multiple options, only one selectable
Checkboxes = Multiple options, multiple selectable.
Instructions/Text - Enter instruction for this field.

Select/Checkbox Options (One per line) - If select or checkbox, specify options (one per line).

Enable Field - Enables field.

Required Field - Is this field required? If enabled, visitor must provide answer or response to field instruction.

Display on New Ticket Page - If enabled, displays on create new ticket page when associated department is selected.

Display on Ticket Reply Page - If enabled, displays on create reply page when associated department is selected.

Display on Admin Reply Page - If enabled, displays on admin reply page when ticket has associated department.

Admin Reply Fields Visible to Visitors - If enabled, admin replys are visible to visitors for this field.

Click the departments tab to set which departments this custom field applies to. If no departments are set, it will default to all departments.